Manage Utilities

Residential utility services provided by the city include water, reclaimed water, trash and recycling collection, wastewater, and stormwater. Residents can manage their utilities account online or by calling 727-893-7341

Utility bill payments are considered late approximately 20 days after billing. A reminder notice is sent to the customer's mailing address if payment is not received by the due date. Customers are provided with a return envelope to mail in their monthly utility bill payment. The top portion of the monthly bill has the payment mailing address pre-printed on the reverse side, which will appear through the window of the return envelope. If the return envelope is not available, mail payments to P.O. Box 33034, St. Petersburg, FL 33733

Note: A $2.00 convenience fee will be charged for all credit card and debit card transactions made online or by phone. Electronic Checks (eChecks) are accepted at no additional cost.

Residents that are having trouble paying their utility bill can call the Utility Customer Service Call Center at 727-893-7341 to make payment arrangements. The Utility Customer Service Call Center is open 8 a.m. to 5 p.m., Monday through Friday. Customers are encouraged to make payment arrangements with the City as soon as possible to avoid the associated fees.

Find a directory of additional assistance by visiting 211tampabay.org or calling 211.

Conserving water use is a great way to save money on a utility bill. Find programs, rebates, and resources on the Water Conservation page.

Additional information about resident utilities billing and management can be found in the Utility Billing FAQs document referenced at the top of this page. Information regarding how water meters are read, billing disputes, returned checks, delinquent accounts, and termination of service are included below.

All customers within the City of St. Petersburg have their water use measured by a meter. Charges for the amount of water consumed are based on the consumption registered during a billing period. Meter readings may be estimated due to overgrown vegetation, unrestrained animals, locked gates, standing water, or other hazards.

All City of St. Petersburg meters measure water in hundreds of gallons. To read a meter, disregard the red hand, the zero printed on the face (far right), and the first movable register on the right side of the meter. Read all other registers as they appear. This gives customers the reading as it would appear on their bill. To obtain their consumption, customers must subtract the prior month's reading from the current reading and add two zeros to the remainder.

By City Ordinance, customers are responsible for providing access for reading and maintenance of utility meters. If access to your meter changes, call 727-893-7341 to advise.

Customers who have a dispute regarding their bill and are unable to resolve it by speaking with the Utility Billing staff may petition the Utility Billing Review Committee (UBRC). More information and the application can be found on the Utility Billing Review Committee webpage.

It is the policy of the City of St. Petersburg to present checks twice before notifying the customer. Checks returned by the bank two times, for any reason, are charged back to the service account and are subject to service charges as indicated below:

$0.01–$50.00

$25.00

$50.01–$300.00

$30.00

$301.01–$800.00

$40.00

$800.01 and above

5% of face value

An account becomes delinquent when it is not paid by the due date shown on the bill. Most utility customers pay their utility bills on time each month, but the small portion of customers that don't end up costing everyone more. In an effort to encourage prompt payment from all customers, a late charge of $5.00, or 1.5% of the unpaid balance, whichever is greater, will be charged to the utility account. Failure to pay after the late notice will result in a shut-off notice being delivered to the service address. An $8.00 charge is applied against the account when a final notice tag is left at the property. Termination Notices will be mailed to the property. Failure to pay on the specified date will result in termination of service.

The Billing & Collections Department will not restore utility services after hours to customers who have been locked off for non-payment, unless they pay their full delinquent balance using the Interactive Voice Response System (IVR) or Click2Gov (on-line) payment options. The after-hours shift is from the hours of 5:00 p.m. to 9:00 p.m., Monday through Friday.

The City of St. Petersburg does not wish to discontinue anyone's utility services, but by law, service may be terminated if payment is not made by the date specified on the termination notice if no payment arrangements have been made.

Leak adjustments are credits to a utility bill given to qualifying customers who have experienced an involuntary use of water due to a leak. Voluntary uses of water such as lawn watering will not provide the basis for an adjustment.

Documentation must include the type and date of repair along with the service address where the repair was performed. Leak adjustments are limited to two per calendar year.

Swimming pool fill adjustments are granted to customers who have either purchased or built a new pool, or had an existing pool repaired.

A swimming pool is defined as any structure, located in a residential area, that is intended for swimming or recreation bathing and contains water over 18 inches deep, including but not limited to in-ground and aboveground swimming pools, hot tubs and nonportable spas. The City's Planning & Economic Development Department has additional requirements related to the permitting and inspection of new swimming pools which can be found here.

Documentation must include the date of pool fill, or refill if repaired, the estimated number of gallons filled or refilled along with the service address where the pool was installed or repaired. Swimming pools must be properly permitted pursuant to law. Pool fill adjustments are limited to one per calendar year.

Click More below to request a utility bill adjustment.

A leak or pool fill adjustment request may be submitted online, mailed, or dropped off in person.

Note: It is recommended that customers continue to pay their utility bills while waiting for their requests to be reviewed. Customers unable to pay the full balance are encouraged to contact the Customer Call Center at 727-893-7341 for assistance.

St. Petersburg City Code Section 27-6 requires supporting documentation including, but not limited to, invoices for repair or installation from a plumber or contractor, and/or receipts showing proof of purchase or repair to be submitted with leak adjustment requests.

To submit a leak or pool fill adjustment request online, please click the link below and follow the instructions provided.

Online Request for Utility Bill Adjustment

To submit a leak or pool fill adjustment request by mail or in-person, please print and complete the below form and submit with supporting documentation via mail or in-person.

Printed Utility Bill Adjustment Request Form

Mail:City of St. PetersburgCustomer ServiceP.O. Box 33037St. Petersburg, FL 33733-8037

Drop off In Person:City of St. PetersburgMunicipal Services CenterOne 4th St. N.St. Petersburg, FL 33701

To avoid disturbing utility cables and possible disruption of service, take these steps prior to digging on a property easement.