Boston 311

311 is an easy-to-remember telephone number that connects you with highly-trained constituent service representatives. They are ready to help you with requests for non-emergency City services and information.

The 311 Constituent Service Center is open 24 hours a day, seven days a week, and 365 days a year.

The Boston 311 app helps residents and visitors improve City neighborhoods. You can report non-emergency issues, like potholes and graffiti.

Available on the App Store

Get it on Google Play

311 is an easy-to-remember telephone number that connects you with highly-trained constituent service center representatives. They are ready to help you with requests for non-emergency City services and information.

The 311 constituent service center is open 24 hours a day, seven days a week, 365 days a year.

Yes. If you cannot connect to 311 on your cell phone, you can access Boston 311 services by dialing 617-635-4500.

Cellular air time charges will apply.

If you are a VOIP customer and having difficulty calling 311, it is best to contact your VOIP provider and let them know you cannot connect. It is up to individual VOIP providers to make 311 services available to their customers. Once configured, VOIP service should work properly as long as you are registered as located within the boundaries of the City of Boston. Alternatively, you can access Boston 311 services by dialing 617-635-4500.

Many offices and institutions have complex routing and telephone systems that may need to be configured to allow users to dial 311. You can contact the telecomm office for your company or institution and request they reconfigure the system to allow calls to 311. Alternatively, you can access Boston 311 services by dialing 617-635-4500.

There are several ways Residents can request City services other than calling 311. Residents are encouraged to download the BOS:311 mobile app, Tweet @BOS311, or visit City Hall on the Go, Boston's mobile City services truck. To speak with someone from the Mayor's Office of Constituent Service in person, please come to the Mayor's Office on the 5th Floor of City Hall weekdays between 9 a.m. and 5 p.m.

Once you have successfully submitted your request, you will receive an email with a tracking number that you can use to monitor your request.